HELPERSFor Caregivers

HELPERS - COOKIE POLICY

Last Updated: January 2026

1. INTRODUCTION

This Cookie Policy explains how Helpers Ltd. ("we", "us", "our") uses cookies and similar technologies on our platform.

1.1 What Are Cookies?

Cookies are small text files stored on your device when you visit websites or use apps. They help websites remember information about your visit.

1.2 Scope

This policy applies to:

  • Helpers web application (helpers.app)
  • Helpers mobile applications (iOS, Android)
  • Related services and platforms

2. TYPES OF COOKIES WE USE

2.1 Essential Cookies

Purpose: Required for platform to function

What they do:

  • Authenticate your login
  • Remember your session
  • Enable core features
  • Maintain security
  • Prevent fraud

Duration: Session or persistent

Can you decline? No - these are necessary for service

Examples:

  • session_id - Maintains your logged-in state
  • auth_token - Secures your authentication
  • csrf_token - Protects against security attacks

2.2 Functionality Cookies

Purpose: Remember your preferences and settings

What they do:

  • Remember language preference
  • Save interface settings
  • Store notification preferences
  • Remember accessibility settings
  • Keep your customizations

Duration: Typically 1-12 months

Can you decline? Yes, but experience may be degraded

Examples:

  • language - Your preferred language
  • theme - Dark/light mode preference
  • notifications - Notification settings
  • view_mode - Your preferred layout

2.3 Analytics Cookies

Purpose: Help us understand how platform is used

What they do:

  • Count visitors
  • Track page views
  • Measure feature usage
  • Identify popular content
  • Detect technical issues
  • Understand user patterns

Duration: Typically 1-24 months

Can you decline? Yes

Examples:

  • _ga - Google Analytics identifier
  • _gid - Google Analytics session
  • analytics_session - Our analytics tracking
  • _utm parameters - Marketing campaign tracking

Third-party providers:

  • Google Analytics
  • Mixpanel
  • [Other analytics tools]

2.4 Performance Cookies

Purpose: Improve platform performance

What they do:

  • Monitor load times
  • Track error rates
  • Measure response times
  • Optimize content delivery
  • Balance server load

Duration: Session to 12 months

Can you decline? Yes

Examples:

  • performance_id - Performance monitoring
  • cdn_session - Content delivery optimization

2.5 Marketing Cookies

Purpose: Deliver relevant advertisements (if applicable)

What they do:

  • Track advertising effectiveness
  • Show relevant ads
  • Limit ad frequency
  • Measure campaign success

Duration: Typically 1-24 months

Can you decline? Yes

Examples:

  • _fbp - Facebook Pixel
  • _gcl - Google Click Identifier
  • ad_id - Advertising tracking

Note: We currently do not use extensive marketing cookies. This section applies only if we implement advertising features.

3. SIMILAR TECHNOLOGIES

3.1 Web Beacons (Pixels)

  • Small transparent images
  • Track page views and emails
  • Used in analytics
  • Can be blocked like cookies

3.2 Local Storage

  • HTML5 storage technology
  • Stores larger amounts of data
  • Used for: offline functionality, cached content, user preferences
  • Can be cleared via browser settings

3.3 Session Storage

  • Temporary storage during session
  • Cleared when browser closes
  • Used for: temporary state, form data

3.4 Mobile SDK Identifiers

In our mobile apps, we may use:

  • Device identifiers
  • Advertising IDs
  • Push notification tokens

Control: Via device settings

4. SPECIFIC COOKIES REFERENCE

4.1 First-Party Cookies (Set by Helpers)

Cookie Name

Purpose

Type

Duration

session_id

Authentication

Essential

Session

auth_token

Security

Essential

30 days

remember_me

Persistent login

Essential

90 days

csrf_token

Security

Essential

Session

language

Language preference

Functionality

12 months

theme

Display preference

Functionality

12 months

user_settings

App preferences

Functionality

12 months

analytics_id

Usage analytics

Analytics

24 months

feature_flags

Feature testing

Performance

7 days

4.2 Third-Party Cookies

Google Analytics:

Cookie

Purpose

Duration

_ga

Visitor identification

2 years

_gid

Session identification

24 hours

_gat

Request rate limiting

1 minute

Privacy Policy: https://policies.google.com/privacy

[Other third parties as applicable]

5. HOW TO CONTROL COOKIES

5.1 Through Our Platform

Cookie Preferences:

  1. Go to Settings > Privacy > Cookie Preferences
  2. Choose which cookie types to allow
  3. Save your preferences

Note: Essential cookies cannot be disabled

5.2 Through Your Browser

Desktop Browsers:

Chrome:

  1. Settings > Privacy and Security > Cookies
  2. Choose your preference
  3. Manage exceptions

Firefox:

  1. Preferences > Privacy & Security
  2. Choose cookie settings
  3. Manage exceptions

Safari:

  1. Preferences > Privacy
  2. Choose cookie preferences
  3. Manage website data

Edge:

  1. Settings > Privacy > Cookies
  2. Choose preference
  3. Manage permissions

Mobile Browsers:

iOS Safari:

  1. Settings > Safari > Privacy
  2. Block All Cookies (optional)
  3. Clear History and Website Data

Android Chrome:

  1. Settings > Site Settings > Cookies
  2. Choose preference
  3. Clear browsing data

5.3 Through Mobile App Settings

iOS:

  1. Settings > Privacy > Tracking
  2. Disable "Allow Apps to Request to Track"
  3. Or toggle per-app

Android:

  1. Settings > Google > Ads
  2. Opt out of Ad Personalization
  3. Reset Advertising ID

5.4 Third-Party Opt-Out Tools

Network Advertising Initiative (NAI):

Digital Advertising Alliance (DAA):

European Interactive Digital Advertising Alliance (EDAA):

5.5 Do Not Track

Some browsers support "Do Not Track" (DNT) signals. Currently, there is no industry standard for how to respond to DNT. We honor DNT signals where technically feasible.

6. IMPACT OF DISABLING COOKIES

6.1 Essential Cookies

If disabled:

  • Cannot log in
  • Cannot use core features
  • Security compromised
  • Platform won't function properly

Recommendation: Keep enabled

6.2 Functionality Cookies

If disabled:

  • Settings not remembered
  • Language preference lost
  • Interface resets each visit
  • Less personalized experience

Impact: Moderate inconvenience

6.3 Analytics Cookies

If disabled:

  • No impact on your experience
  • Helps us improve platform
  • Your choice respected

Impact: None to you; affects our insights

6.4 Marketing Cookies

If disabled:

  • May still see ads (if applicable)
  • Ads less relevant
  • May see same ads repeatedly

Impact: Minimal

7. UPDATES AND CHANGES

7.1 Policy Updates

  • We may update this policy periodically
  • Changes effective when posted
  • Continued use constitutes acceptance

7.2 Notification

We'll notify you of material changes via:

  • Email
  • In-app notification
  • Platform notice

7.3 Review

Please review this policy periodically.

8. YOUR CONSENT

8.1 Consent Methods

First Visit:

  • Cookie banner displayed
  • Choices: Accept All, Reject Non-Essential, Customize
  • Choice saved

Manage Preferences:

  • Settings > Privacy > Cookie Preferences
  • Change anytime

8.2 Withdrawal

You may withdraw consent anytime:

9. SPECIFIC JURISDICTIONS

9.1 European Economic Area (EEA)

GDPR Compliance:

  • We obtain consent before non-essential cookies
  • You may withdraw consent anytime
  • Essential cookies based on legitimate interest

Your Rights:

  • Access cookie data
  • Request deletion
  • Object to processing
  • Lodge complaint with supervisory authority

9.2 California (CCPA)

Do Not Sell:

  • We do not sell personal information
  • Cookies don't constitute sale
  • If we do, opt-out available

Your Rights:

  • Know what cookies collect
  • Request deletion
  • Opt out of sale

9.3 Israel

Israeli Privacy Law:

  • Complies with Israeli regulations
  • Rights under Israeli law apply
  • Contact: Israeli Privacy Protection Authority

10. CONTACT INFORMATION

10.1 Questions About Cookies

Email: cookies@helpers.app Or: privacy@helpers.app

10.2 Data Protection Officer

Email: dpo@helpers.app

10.3 General Support

Email: support@helpers.app Phone: [Number]

11. ADDITIONAL INFORMATION

11.1 Cookie Lifespan

  • Session cookies: Deleted when browser closes
  • Persistent cookies: Remain until expiry date or manual deletion

11.2 First-Party vs. Third-Party

  • First-party: Set by Helpers domain
  • Third-party: Set by external services

11.3 Security

  • Cookies transmitted via secure connection (HTTPS)
  • Encrypted where containing sensitive data
  • Protected against unauthorized access

11.4 Cross-Device Tracking

  • We may link your activity across devices
  • When logged into same account
  • To provide seamless experience
  • Opt out by using different accounts

12. GLOSSARY

Cookie: Small text file stored on your device

Session cookie: Temporary cookie deleted when browser closes

Persistent cookie: Cookie that remains after browser closes

First-party cookie: Set by website you're visiting

Third-party cookie: Set by domain other than website you're visiting

Web beacon: Small transparent image used for tracking

Local storage: HTML5 feature for storing data locally

Device identifier: Unique ID for your device (mobile)

SUMMARY

Essential cookies: Required for platform - cannot disable Functionality cookies: Enhance experience - can disable Analytics cookies: Help us improve - can disable Marketing cookies: Relevant ads (if applicable) - can disable

Control cookies:

  • Platform Settings > Privacy > Cookie Preferences
  • Browser settings
  • Mobile device settings

Questions: cookies@helpers.app or privacy@helpers.app

Helpers Ltd. [Company Address] [City, Postal Code] Israel

Last Updated: January 2026 Version: 1.0

Available in Hebrew at: [URL] For more on data privacy, see our Privacy Policy