HELPERSFor Caregivers

HELPERS - PRIVACY POLICY

Last Updated: January 2026

1. INTRODUCTION

1.1 About This Policy

Helpers Ltd. ("Helpers", "we", "us", or "our") operates the Helpers mobile and web application platform (the "Platform" or "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1.2 Our Commitment

We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy complies with Israeli Privacy Protection Law, 5741-1981, and applicable data protection regulations.

1.3 Acceptance

By using our Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Service.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

Account Information:

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Profile photograph (optional)
  • Home address
  • Emergency contact information

Profile Information:

  • User role (Caregiver, Helper, Family Member)
  • Language preferences
  • Accessibility preferences
  • Notification preferences
  • Relationship to care recipient (for family members)

Care-Related Information:

  • Tasks and schedules
  • Care notes and updates
  • Medication reminders
  • Appointment information
  • Health-related observations (non-medical)
  • Voice recordings (when using voice features)
  • Uploaded documents and files
  • Photos related to care activities

Communication Data:

  • Messages sent through the Platform
  • Voice messages
  • Chat history
  • Feedback and support requests

Payment Information:

  • Billing address
  • Payment method details (processed by third-party payment processors)
  • Transaction history

2.2 Information Collected Automatically

Device Information:

  • Device type and model
  • Operating system and version
  • Unique device identifiers
  • Mobile network information
  • Device settings

Usage Information:

  • App features used
  • Time and duration of usage
  • Click and navigation patterns
  • Feature interaction data
  • Error logs and crash reports

Location Information (if permitted):

  • Approximate location (based on IP address)
  • Precise location (if GPS enabled)
  • Location history for task completion

Technical Information:

  • IP address
  • Browser type and version
  • Time zone setting
  • Connection information

2.3 Information from Third Parties

Social Media:

  • Profile information from social login (if used)
  • Public profile data

References and Background Checks (for Helpers):

  • Professional references
  • Background check results (where applicable)
  • Professional certifications

Payment Processors:

  • Payment confirmation data
  • Transaction status

3. HOW WE USE YOUR INFORMATION

3.1 Primary Purposes

To Provide the Service:

  • Create and manage your account
  • Facilitate care coordination
  • Enable task management and scheduling
  • Process notifications and reminders
  • Enable communication between users
  • Match caregivers with appropriate helpers

To Improve the Service:

  • Analyze usage patterns
  • Develop new features
  • Enhance user experience
  • Troubleshoot technical issues
  • Conduct research and analytics

To Ensure Safety and Security:

  • Verify user identity
  • Prevent fraud and abuse
  • Enforce terms of service
  • Protect user safety
  • Conduct background checks (where applicable)
  • Monitor for suspicious activity

To Communicate with You:

  • Send service updates
  • Provide customer support
  • Send notifications about tasks and schedules
  • Share important policy changes
  • Respond to inquiries
  • Send promotional materials (with consent)

To Process Payments:

  • Process subscription fees
  • Manage billing
  • Send payment confirmations
  • Handle refunds

3.2 Legal Basis for Processing (GDPR)

We process your data based on:

  • Your consent
  • Performance of our contract with you
  • Compliance with legal obligations
  • Our legitimate interests (service improvement, fraud prevention)
  • Protection of vital interests (in emergency situations)

4. HOW WE SHARE YOUR INFORMATION

4.1 Within the Platform

Care Circle Sharing:

  • Information is shared with members of your care circle
  • Caregivers see information from their helpers
  • Helpers see tasks and information assigned to them
  • Family members see information based on their permissions

Visibility Settings:

  • You control what information is visible to others
  • Default privacy settings protect sensitive information
  • You can adjust sharing preferences in settings

4.2 Third-Party Service Providers

We share information with:

Cloud Storage Providers:

  • To store your data securely
  • Examples: AWS, Google Cloud

Payment Processors:

  • To process payments
  • Examples: Stripe, PayPal
  • They have their own privacy policies

Communication Services:

  • To send notifications
  • To enable voice/chat features
  • Examples: Twilio, SendGrid

Analytics Providers:

  • To understand usage patterns
  • To improve service quality
  • Examples: Google Analytics, Mixpanel

Customer Support Tools:

  • To provide support
  • To manage inquiries
  • Examples: Zendesk, Intercom

Background Check Services (for Helpers):

  • To verify credentials
  • To ensure safety

4.3 Legal Requirements

We may disclose information:

  • To comply with legal obligations
  • To respond to lawful requests (warrants, subpoenas)
  • To protect our rights and property
  • To prevent fraud or illegal activity
  • To protect user safety
  • In emergency situations

4.4 Business Transfers

In the event of:

  • Merger or acquisition
  • Sale of assets
  • Bankruptcy
  • Corporate restructuring

Your information may be transferred to the new entity.

4.5 With Your Consent

We may share information with third parties when you explicitly consent.

5. DATA RETENTION

5.1 Retention Periods

Active Accounts:

  • We retain your data while your account is active
  • And for as long as needed to provide services

After Account Closure:

  • Most data deleted within 90 days
  • Some data retained for legal/regulatory requirements
  • Backup copies may persist for up to 12 months

Specific Retention:

  • Financial records: 7 years (tax requirements)
  • Support tickets: 3 years
  • Analytics data: Anonymized after 2 years
  • Legal communications: Until matter resolved

5.2 Deletion Requests

You may request deletion of your data at any time. We will:

  • Delete data within 30 days of verified request
  • Retain only what's legally required
  • Provide confirmation of deletion

6. DATA SECURITY

6.1 Security Measures

We implement industry-standard security measures:

Technical Safeguards:

  • Encryption in transit (TLS/SSL)
  • Encryption at rest (AES-256)
  • Secure authentication
  • Regular security audits
  • Intrusion detection systems
  • Firewall protection

Organizational Safeguards:

  • Access controls and permissions
  • Employee training on data protection
  • Confidentiality agreements
  • Regular security reviews
  • Incident response procedures

Physical Safeguards:

  • Secure data centers
  • Controlled physical access
  • Environmental controls

6.2 Your Responsibility

You are responsible for:

  • Maintaining password security
  • Using secure networks
  • Logging out when finished
  • Reporting security concerns
  • Keeping contact information current

6.3 Breach Notification

In case of a data breach:

  • We will notify affected users
  • We will notify relevant authorities
  • We will take steps to mitigate harm
  • We will investigate and prevent recurrence

7. YOUR RIGHTS AND CHOICES

7.1 Access and Portability

You have the right to:

  • Access your personal data
  • Receive a copy in portable format
  • Request data transfer to another service

7.2 Correction and Updates

You may:

  • Update your profile information
  • Correct inaccurate data
  • Request corrections to data you cannot change

7.3 Deletion (Right to be Forgotten)

You may request deletion of:

  • Your account and profile
  • Specific pieces of information
  • Historical data (subject to legal requirements)

7.4 Objection and Restriction

You may:

  • Object to certain processing activities
  • Request restriction of processing
  • Opt out of marketing communications
  • Withdraw consent for optional features

7.5 Data Portability

You may request your data in:

  • Machine-readable format
  • Commonly used format (CSV, JSON)

7.6 Automated Decision Making

  • We do not use automated decision-making for significant decisions
  • If we do, you'll be informed and can request human review

7.7 How to Exercise Rights

Contact us at: privacy@helpers.app Or use in-app privacy controls

We will respond within:

  • 30 days (standard requests)
  • 45 days (complex requests)

8. CHILDREN'S PRIVACY

8.1 Age Restrictions

  • Our Service is not intended for children under 18
  • We do not knowingly collect data from children under 18
  • If you're under 18, do not use our Service

8.2 Parental Consent

  • If we learn we've collected data from a child under 18
  • We will delete it immediately
  • Parents may contact us to request deletion

8.3 Care Recipients

  • Information about care recipients (who may be minors)
  • Is collected by authorized caregivers/family members
  • With proper legal authority

9. INTERNATIONAL DATA TRANSFERS

9.1 Data Location

  • Primary data storage: [Specify region]
  • Backup storage: [Specify region]
  • Service providers may be located globally

9.2 Transfer Safeguards

For data transfers outside Israel/EU:

  • We use Standard Contractual Clauses
  • We ensure adequate protection measures
  • We comply with applicable laws

9.3 Israeli Users

  • We comply with Israeli Privacy Protection Law
  • Data processed according to Israeli standards
  • Rights enforceable under Israeli law

10. COOKIES AND TRACKING

10.1 Types of Cookies

Essential Cookies:

  • Required for service functionality
  • Authentication and security
  • Cannot be disabled

Performance Cookies:

  • Analyze usage patterns
  • Improve service quality
  • Can be disabled in settings

Functional Cookies:

  • Remember preferences
  • Personalize experience
  • Can be disabled in settings

10.2 Third-Party Tracking

  • Analytics providers may use cookies
  • Social media plugins may track visits
  • You can control via browser settings

10.3 Your Choices

  • Browser settings to block cookies
  • Opt-out tools for analytics
  • Do Not Track signals (where supported)

11. THIRD-PARTY LINKS

11.1 External Links

  • Our Platform may contain links to third-party sites
  • We are not responsible for their privacy practices
  • Review their policies before sharing data

11.2 Third-Party Services

  • Integrations with external services
  • Subject to their privacy policies
  • You control integration permissions

12. CALIFORNIA PRIVACY RIGHTS (CCPA)

12.1 California Residents

If you're a California resident, you have:

Right to Know:

  • What personal information we collect
  • How we use it
  • Who we share it with

Right to Delete:

  • Request deletion of your information
  • Subject to legal exceptions

Right to Opt-Out:

  • We do not sell personal information
  • If we did, you could opt out

Right to Non-Discrimination:

  • We won't discriminate for exercising rights

12.2 How to Exercise Rights

Contact: privacy@helpers.app We'll respond within 45 days

12.3 Authorized Agents

You may designate an authorized agent to make requests on your behalf.

13. CHANGES TO THIS POLICY

13.1 Updates

  • We may update this policy periodically
  • Changes effective when posted
  • Material changes require notice

13.2 Notification

We will notify you of changes via:

  • Email notification
  • In-app notification
  • Notice on Platform
  • 30 days before effective date (for material changes)

13.3 Review

We recommend reviewing this policy periodically.

14. CONTACT INFORMATION

14.1 Privacy Concerns

For privacy-related questions or concerns:

Email: privacy@helpers.app Mail: Helpers Ltd., [Address], Israel Phone: [Phone number] In-App: Settings > Privacy > Contact Support

14.2 Data Protection Officer

Email: dpo@helpers.app

14.3 Response Time

  • Routine inquiries: 5 business days
  • Urgent matters: 48 hours
  • Rights requests: 30 days

15. ADDITIONAL PROVISIONS

15.1 Israeli Privacy Protection Law

  • We comply with Israeli privacy regulations
  • Rights under Israeli law apply
  • Enforcement by Israeli Privacy Protection Authority

15.2 GDPR (for EU Users)

  • We comply with GDPR requirements
  • Rights under GDPR apply
  • EU representative: [If applicable]

15.3 Supervisory Authority

Israel: Israeli Privacy Protection Authority Website: https://www.gov.il/he/departments/the_privacy_protection_authority

EU (if applicable): Your local data protection authority

15.4 Complaints

You have the right to lodge a complaint with your supervisory authority.

16. SPECIFIC SCENARIOS

16.1 Voice Features

When using voice recording:

  • Recordings stored securely
  • Transcriptions may be generated
  • You control recording permissions
  • Can delete recordings anytime

16.2 Location Services

When location is enabled:

  • Used for task completion verification
  • Used for matching local helpers
  • You can disable anytime
  • Approximate location only (unless you enable precise)

16.3 Health Information

  • We are not a healthcare provider
  • Health-related data is for coordination only
  • Not subject to HIPAA (unless specified)
  • Take care with sensitive health information

16.4 Background Checks

For professional helpers:

  • Background checks may be conducted
  • With your explicit consent
  • Results used for verification only
  • Retained per legal requirements

17. DEFINITIONS

Personal Data: Any information relating to an identified or identifiable person

Processing: Any operation performed on data (collection, storage, use, disclosure)

Care Circle: The group of users (caregivers, helpers, family) coordinating care

Sensitive Data: Special categories requiring extra protection (health, biometric data)

Platform: Helpers mobile app and web application

ACKNOWLEDGMENT

By using Helpers, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Last Updated: January 2026 Version: 2.0

Contact Us: privacy@helpers.app

Helpers Ltd. [Company Address] [City, Postal Code] Israel

This Privacy Policy is available in Hebrew at: [URL] Hebrew version controls in case of conflict