Last Updated: January 2026

1. AGREEMENT TO TERMS

1.1 Acceptance

By accessing or using the Helpers platform ("Service", "Platform", "App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

1.2 Eligibility

You must be at least 18 years old
You must have legal capacity to enter into contracts
You must comply with all applicable laws
You represent that all information you provide is accurate

1.3 Modifications

We reserve the right to modify these Terms at any time. We will notify you of material changes via:

Email notification
In-app notification
Platform notice

Continued use after changes constitutes acceptance.

1.4 Additional Terms

Privacy Policy (incorporated by reference)
Community Guidelines (incorporated by reference)
Payment Terms (incorporated by reference)
Specific feature terms (as applicable)

2. DESCRIPTION OF SERVICE

2.1 Platform Overview

Helpers is a care coordination platform that:

Connects caregivers with helpers
Facilitates task management and scheduling
Enables communication between care circle members
Provides tools for care coordination
Offers voice interaction features

2.2 Service Types

For Caregivers:

Task creation and assignment
Schedule management
Helper coordination
Communication tools
Progress tracking
Document management

For Helpers:

Task viewing and completion
Schedule access
Communication with caregivers
Update submission
Resource access

For Family Members:

Care circle visibility
Communication access
Update viewing
Limited management features

2.3 Not a Healthcare Provider

We are NOT a healthcare provider
We do NOT provide medical advice
We do NOT replace professional medical care
Platform is for coordination only
Consult qualified professionals for medical decisions

2.4 Service Availability

We strive for 99% uptime
Service may be interrupted for maintenance
Features may change or be discontinued
No guarantee of uninterrupted access

3. USER ACCOUNTS

3.1 Account Creation

Requirements:

Provide accurate information
Choose secure password
Verify email/phone
Complete profile
Select user role (Caregiver, Helper, Family)

Prohibited:

False or misleading information
Impersonating others
Multiple accounts (without permission)
Automated account creation
Accounts for illegal purposes

3.2 Account Security

Your Responsibilities:

Maintain password confidentiality
Use secure passwords
Log out when finished
Report unauthorized access immediately
Keep contact information current
Monitor account activity

Our Actions:

We may suspend suspicious accounts
We may require identity verification
We may terminate compromised accounts
We are not liable for unauthorized use

3.3 Account Types

Free Accounts:

Basic features
Limited storage
Standard support
Advertising may be displayed

Premium Accounts:

Advanced features
Increased storage
Priority support
Ad-free experience
Additional integrations

3.4 Account Termination

By You:

You may close your account anytime
Via Settings > Account > Close Account
Or by contacting support
Data retained per Privacy Policy

By Us:

We may suspend or terminate accounts for:

Terms of Service violations
Fraudulent activity
Abusive behavior
Non-payment (premium accounts)
Legal requirements
Safety concerns
Prolonged inactivity (after notice)

4. USER CONDUCT

4.1 Acceptable Use

You agree to:

Use Service for lawful purposes only
Respect other users
Provide accurate information
Follow community guidelines
Respect intellectual property rights
Comply with applicable laws

4.2 Prohibited Conduct

You may NOT:

Harass, abuse, or threaten others
Post illegal or harmful content
Violate others' privacy
Impersonate others
Spread misinformation
Share false reviews
Attempt to hack or compromise security
Use automated tools (scrapers, bots) without permission
Circumvent platform restrictions
Interfere with Service operation
Engage in fraudulent activity
Violate any applicable law

4.3 Content Guidelines

User-Generated Content Must:

Be truthful and accurate
Respect others' privacy
Comply with laws
Follow community standards
Be appropriate for care context

Prohibited Content:

Discriminatory or hateful content
Violent or graphic content
Sexual or pornographic content
Harassment or bullying
Spam or commercial solicitation
Misinformation
Content violating others' rights
Illegal content

4.4 Enforcement

We may:

Remove violating content
Issue warnings
Suspend accounts
Terminate accounts
Report to authorities
Take legal action

5. PAYMENT TERMS

5.1 Subscription Plans

Free Plan:

No payment required
Basic features
Limited functionality

Premium Plans:

Monthly or annual billing
Various tiers available
Features vary by plan
Prices displayed in app

5.2 Billing

Authorization:

You authorize charges to your payment method
We may use third-party payment processors
Payment information subject to processor's terms

Recurring Charges:

Automatic renewal unless cancelled
Charged at beginning of billing period
Price changes with 30 days notice

Payment Methods:

Credit/debit cards
Digital wallets
Bank transfers (where available)
Other methods as offered

5.3 Cancellation and Refunds

Cancellation:

Cancel anytime via Settings
Effective end of current billing period
Access continues until period end
No refunds for partial periods (unless required by law)

Refunds:

Generally no refunds for used services
May be granted at our discretion
Required by law (consumer protection)
Processed within 14 business days

5.4 Free Trials

May be offered for premium features
Credit card may be required
Auto-converts to paid unless cancelled
Cancel before trial ends to avoid charges

5.5 Price Changes

We may change prices with 30 days notice
Existing subscriptions: changes at renewal
Option to cancel before increase

5.6 Taxes

Prices may not include taxes
You're responsible for applicable taxes
We collect tax where required

6. INTELLECTUAL PROPERTY

6.1 Platform Ownership

We own all rights to the Platform
Including: design, code, features, content
Protected by copyright, trademark, patents
"Helpers" is our trademark

6.2 Your Content

Content You Create:

You retain ownership
You grant us license to use it
License is worldwide, non-exclusive, royalty-free
For purposes of providing Service
Can sublicense to service providers

License Terms:

Use, reproduce, modify your content
Display, distribute, transmit your content
Create derivative works
For Service operation and improvement

Your Representations:

You own or have rights to content you post
Content doesn't violate others' rights
You have authority to grant license

6.3 Our Content

Platform content belongs to us
You may not copy, modify, or distribute
Except as needed to use Service
Screenshots for personal use allowed

6.4 Feedback

Feedback you provide becomes ours
We may use without compensation
We may incorporate into Service

6.5 DMCA Compliance

For copyright complaints: DMCA Agent: legal@helpers.app Include:

Identification of copyrighted work
Identification of infringing material
Your contact information
Statement of good faith belief
Statement of accuracy
Physical or electronic signature

7. PRIVACY AND DATA

7.1 Privacy Policy

See separate Privacy Policy
Describes data collection and use
Incorporated into these Terms

7.2 User Data

Care Data:

You control your care circle data
Share only with authorized users
Be mindful of sensitive information
We process per Privacy Policy

Communications:

Platform communications may be monitored
For safety, quality, and compliance
We may review for violations
Encrypted where technically feasible

7.3 Data Responsibility

Your Obligations:

Protect login credentials
Control who has access
Obtain necessary consents
Comply with privacy laws
Secure your devices

Our Obligations:

Implement security measures
Process data as described
Notify of breaches (as required)
Comply with privacy laws

8. THIRD-PARTY SERVICES

8.1 Integrations

Platform may integrate with third-party services
Payment processors, cloud storage, etc.
Subject to third-party terms
We're not responsible for third-party services

8.2 Links

Platform may contain external links
We don't control linked sites
Not responsible for their content or practices
Access at your own risk

8.3 Background Checks

May use third-party services for helper verification
Subject to their terms and privacy policies
Required for certain helper roles

9. DISCLAIMERS

9.1 Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:

Warranties of merchantability
Fitness for particular purpose
Non-infringement
Uninterrupted or error-free operation
Accuracy or reliability
Results from use

9.2 No Medical Advice

Platform is NOT medical advice
NOT a substitute for professional care
Consult qualified professionals
We make no health-related warranties

9.3 User Responsibility

You're responsible for your use
You're responsible for care decisions
You're responsible for verifying information
You're responsible for interactions with others

9.4 Technical Issues

We don't guarantee technical perfection
Bugs and errors may occur
Features may change
Downtime may happen

10. LIMITATION OF LIABILITY

10.1 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

WE ARE NOT LIABLE FOR:

Indirect, incidental, special, consequential, or punitive damages
Lost profits or revenue
Lost data or business opportunities
Service interruptions
Your use or inability to use Service
Actions of third parties
Unauthorized access to your data

EVEN IF WE'VE BEEN ADVISED OF POSSIBILITY OF SUCH DAMAGES.

10.2 Cap on Liability

Our total liability to you is limited to:

Amount you paid us in past 12 months, OR
$100 USD (whichever is greater)

10.3 Essential Purpose

These limitations apply even if remedies fail their essential purpose.

10.4 Jurisdictions

Some jurisdictions don't allow limitation of liability. In such cases, our liability is limited to maximum extent permitted.

10.5 Indemnification

You agree to indemnify, defend, and hold harmless Helpers and its officers, directors, employees, and agents from:

Claims arising from your use of Service
Your violation of these Terms
Your violation of others' rights
Your content
Your conduct on Platform

11. DISPUTE RESOLUTION

11.1 Governing Law

These Terms are governed by laws of State of Israel, without regard to conflict of law principles.

11.2 Arbitration Agreement

Binding Arbitration:

Most disputes resolved through binding arbitration
Instead of courts or juries
Under rules of [Arbitration body]
Arbitrator's decision is final and binding

Exceptions:

Small claims court (below threshold)
Intellectual property disputes
Emergency relief (injunctions)
Class action waiver disputes

Process:

Notice of dispute required first
30 days to resolve informally
Then proceed to arbitration
Arbitration in [Location]
Written decision required

11.3 Class Action Waiver

You agree to arbitrate individually
No class, consolidated, or representative actions
No joining with others' claims

If class action waiver invalid, arbitration agreement void.

11.4 Venue

If arbitration doesn't apply:

Exclusive jurisdiction: Courts of [City], Israel
You consent to personal jurisdiction
You waive objections to venue

11.5 Time Limit

Claims must be brought within 1 year
After cause of action arises
Or be forever barred

12. GENERAL PROVISIONS

12.1 Entire Agreement

These Terms constitute entire agreement between you and us regarding the Service.

12.2 Severability

If any provision is invalid or unenforceable, remaining provisions continue in effect.

12.3 Waiver

Our failure to enforce any right or provision doesn't waive that right.

12.4 Assignment

You may not assign these Terms
We may assign to successor or affiliate
Terms bind successors and assigns

12.5 Force Majeure

We're not liable for delays or failures due to circumstances beyond our control.

12.6 Notices

To You:

Via email to registered address
Via in-app notification
Via platform notice

To Us:

Email: legal@helpers.app Mail: Helpers Ltd., [Address], Israel

12.7 Language

English version controls
Translations for convenience only
In case of conflict, English prevails

12.8 Survival

Provisions that should survive termination do survive (including liability limitations, disputes, intellectual property).

13. SPECIFIC FEATURES

13.1 Voice Features

When using voice recording/interaction:

You consent to recording
Recordings stored per Privacy Policy
May be transcribed
May be used to improve Service
You may delete recordings

13.2 Location Services

When enabling location:

You consent to location tracking
Used for task verification
Used for matching
May be shared with care circle
You may disable anytime

13.3 Notifications

You consent to receive:

Service notifications
Task reminders
Care circle updates
Account notifications
Important service updates

You may control notification preferences in Settings.

13.4 File Uploads

When uploading files:

You represent you have rights to upload
Subject to storage limits
We may scan for malware
We may remove inappropriate content
Subject to backup and retention policies

14. HELPER-SPECIFIC TERMS

14.1 Helper Verification

Professional helpers may be required to:

Complete background check
Verify credentials
Provide references
Maintain active certifications

14.2 Helper Obligations

Helpers agree to:

Perform assigned tasks competently
Communicate clearly and timely
Respect care recipient privacy
Follow caregiver instructions
Report concerns appropriately
Maintain professional conduct

14.3 Independent Contractor

Helpers are independent contractors, not employees of:

Helpers Ltd.
Caregivers
Care recipients

This means:

No employment relationship
No benefits or insurance through Platform
Responsible for own taxes
Own workers' compensation insurance

14.4 Liability

Helpers liable for own actions
Platform not liable for helper conduct
Caregivers responsible for vetting helpers
Direct relationship between helper and caregiver

15. CAREGIVER-SPECIFIC TERMS

15.1 Caregiver Responsibilities

Caregivers agree to:

Verify helper qualifications
Provide clear instructions
Respect helper privacy
Communicate expectations
Address concerns promptly
Comply with employment laws (if applicable)

15.2 Care Recipient Rights

Caregivers must:

Have authority to act for care recipient
Respect care recipient autonomy
Follow applicable legal requirements
Obtain necessary consents
Protect care recipient interests

16. TERMINATION

16.1 By You

Cancel account anytime via Settings
Or contact support
Effective immediately or end of billing period

16.2 By Us

We may terminate for:

Terms violations
Fraudulent activity
Abusive conduct
Non-payment
Legal requirements
Safety concerns
Prolonged inactivity (after notice)

16.3 Effect of Termination

Upon termination:

Access ends immediately (or end of period)
Data retained per Privacy Policy
Some provisions survive (liability, disputes)
Outstanding payments still due
No refunds (unless required by law)

16.4 Account Closure

Data deleted per Privacy Policy
Some data retained for legal requirements
Backups may persist temporarily
Cannot recover data after deletion

17. ACCESSIBILITY

17.1 Commitment

We strive to make Platform accessible to users with disabilities.

17.2 Standards

WCAG 2.1 Level AA guidelines (goal)
Ongoing improvements
Feedback welcomed

17.3 Assistance

For accessibility assistance: Email: accessibility@helpers.app Phone: [Number]

18. EXPORT CONTROL

18.1 Compliance

You agree to comply with:

Israeli export control laws
International export regulations
Sanctions and embargoes

18.2 Restricted Countries

Service not available in:

Countries under Israeli embargo
Countries under international sanctions

19. UPDATES AND CHANGES

19.1 Service Updates

We may update features
Add or remove functionality
Change interface
Modify terms

19.2 App Updates

You should keep app updated
Older versions may not work
Some features require updates
We may force updates for security

20. CONTACT INFORMATION

20.1 General Inquiries

Email: support@helpers.app Phone: [Phone number] Mail: Helpers Ltd., [Address], Israel

20.2 Legal Matters

Email: legal@helpers.app

20.3 Privacy Concerns

Email: privacy@helpers.app

20.4 Support Hours

Email: 24/7 (response within 24 hours)
Phone: Sunday-Thursday, 9am-5pm IST
Emergency support: Via in-app feature

ACKNOWLEDGMENT

BY CLICKING "I AGREE", BY ACCESSING THE SERVICE, OR BY USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

Last Updated: January 2026 Version: 2.0

Helpers Ltd. [Company Address] [City, Postal Code] Israel

Company Registration: [Number] VAT Number: [Number]

These Terms are available in Hebrew at: [URL] Hebrew version controls in case of conflict for Israeli users

Legal & Privacy