HELPERSFor Caregivers

HELPERS - TERMS OF SERVICE

Last Updated: January 2026

1. AGREEMENT TO TERMS

1.1 Acceptance

By accessing or using the Helpers platform ("Service", "Platform", "App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

1.2 Eligibility

  • You must be at least 18 years old
  • You must have legal capacity to enter into contracts
  • You must comply with all applicable laws
  • You represent that all information you provide is accurate

1.3 Modifications

We reserve the right to modify these Terms at any time. We will notify you of material changes via:

  • Email notification
  • In-app notification
  • Platform notice

Continued use after changes constitutes acceptance.

1.4 Additional Terms

  • Privacy Policy (incorporated by reference)
  • Community Guidelines (incorporated by reference)
  • Payment Terms (incorporated by reference)
  • Specific feature terms (as applicable)

2. DESCRIPTION OF SERVICE

2.1 Platform Overview

Helpers is a care coordination platform that:

  • Connects caregivers with helpers
  • Facilitates task management and scheduling
  • Enables communication between care circle members
  • Provides tools for care coordination
  • Offers voice interaction features

2.2 Service Types

For Caregivers:

  • Task creation and assignment
  • Schedule management
  • Helper coordination
  • Communication tools
  • Progress tracking
  • Document management

For Helpers:

  • Task viewing and completion
  • Schedule access
  • Communication with caregivers
  • Update submission
  • Resource access

For Family Members:

  • Care circle visibility
  • Communication access
  • Update viewing
  • Limited management features

2.3 Not a Healthcare Provider

  • We are NOT a healthcare provider
  • We do NOT provide medical advice
  • We do NOT replace professional medical care
  • Platform is for coordination only
  • Consult qualified professionals for medical decisions

2.4 Service Availability

  • We strive for 99% uptime
  • Service may be interrupted for maintenance
  • Features may change or be discontinued
  • No guarantee of uninterrupted access

3. USER ACCOUNTS

3.1 Account Creation

Requirements:

  • Provide accurate information
  • Choose secure password
  • Verify email/phone
  • Complete profile
  • Select user role (Caregiver, Helper, Family)

Prohibited:

  • False or misleading information
  • Impersonating others
  • Multiple accounts (without permission)
  • Automated account creation
  • Accounts for illegal purposes

3.2 Account Security

Your Responsibilities:

  • Maintain password confidentiality
  • Use secure passwords
  • Log out when finished
  • Report unauthorized access immediately
  • Keep contact information current
  • Monitor account activity

Our Actions:

  • We may suspend suspicious accounts
  • We may require identity verification
  • We may terminate compromised accounts
  • We are not liable for unauthorized use

3.3 Account Types

Free Accounts:

  • Basic features
  • Limited storage
  • Standard support
  • Advertising may be displayed

Premium Accounts:

  • Advanced features
  • Increased storage
  • Priority support
  • Ad-free experience
  • Additional integrations

3.4 Account Termination

By You:

  • You may close your account anytime
  • Via Settings > Account > Close Account
  • Or by contacting support
  • Data retained per Privacy Policy

By Us:

We may suspend or terminate accounts for:

  • Terms of Service violations
  • Fraudulent activity
  • Abusive behavior
  • Non-payment (premium accounts)
  • Legal requirements
  • Safety concerns
  • Prolonged inactivity (after notice)

4. USER CONDUCT

4.1 Acceptable Use

You agree to:

  • Use Service for lawful purposes only
  • Respect other users
  • Provide accurate information
  • Follow community guidelines
  • Respect intellectual property rights
  • Comply with applicable laws

4.2 Prohibited Conduct

You may NOT:

  • Harass, abuse, or threaten others
  • Post illegal or harmful content
  • Violate others' privacy
  • Impersonate others
  • Spread misinformation
  • Share false reviews
  • Attempt to hack or compromise security
  • Use automated tools (scrapers, bots) without permission
  • Circumvent platform restrictions
  • Interfere with Service operation
  • Engage in fraudulent activity
  • Violate any applicable law

4.3 Content Guidelines

User-Generated Content Must:

  • Be truthful and accurate
  • Respect others' privacy
  • Comply with laws
  • Follow community standards
  • Be appropriate for care context

Prohibited Content:

  • Discriminatory or hateful content
  • Violent or graphic content
  • Sexual or pornographic content
  • Harassment or bullying
  • Spam or commercial solicitation
  • Misinformation
  • Content violating others' rights
  • Illegal content

4.4 Enforcement

We may:

  • Remove violating content
  • Issue warnings
  • Suspend accounts
  • Terminate accounts
  • Report to authorities
  • Take legal action

5. PAYMENT TERMS

5.1 Subscription Plans

Free Plan:

  • No payment required
  • Basic features
  • Limited functionality

Premium Plans:

  • Monthly or annual billing
  • Various tiers available
  • Features vary by plan
  • Prices displayed in app

5.2 Billing

Authorization:

  • You authorize charges to your payment method
  • We may use third-party payment processors
  • Payment information subject to processor's terms

Recurring Charges:

  • Automatic renewal unless cancelled
  • Charged at beginning of billing period
  • Price changes with 30 days notice

Payment Methods:

  • Credit/debit cards
  • Digital wallets
  • Bank transfers (where available)
  • Other methods as offered

5.3 Cancellation and Refunds

Cancellation:

  • Cancel anytime via Settings
  • Effective end of current billing period
  • Access continues until period end
  • No refunds for partial periods (unless required by law)

Refunds:

  • Generally no refunds for used services
  • May be granted at our discretion
  • Required by law (consumer protection)
  • Processed within 14 business days

5.4 Free Trials

  • May be offered for premium features
  • Credit card may be required
  • Auto-converts to paid unless cancelled
  • Cancel before trial ends to avoid charges

5.5 Price Changes

  • We may change prices with 30 days notice
  • Existing subscriptions: changes at renewal
  • Option to cancel before increase

5.6 Taxes

  • Prices may not include taxes
  • You're responsible for applicable taxes
  • We collect tax where required

6. INTELLECTUAL PROPERTY

6.1 Platform Ownership

  • We own all rights to the Platform
  • Including: design, code, features, content
  • Protected by copyright, trademark, patents
  • "Helpers" is our trademark

6.2 Your Content

Content You Create:

  • You retain ownership
  • You grant us license to use it
  • License is worldwide, non-exclusive, royalty-free
  • For purposes of providing Service
  • Can sublicense to service providers

License Terms:

  • Use, reproduce, modify your content
  • Display, distribute, transmit your content
  • Create derivative works
  • For Service operation and improvement

Your Representations:

  • You own or have rights to content you post
  • Content doesn't violate others' rights
  • You have authority to grant license

6.3 Our Content

  • Platform content belongs to us
  • You may not copy, modify, or distribute
  • Except as needed to use Service
  • Screenshots for personal use allowed

6.4 Feedback

  • Feedback you provide becomes ours
  • We may use without compensation
  • We may incorporate into Service

6.5 DMCA Compliance

For copyright complaints: DMCA Agent: legal@helpers.app Include:

  • Identification of copyrighted work
  • Identification of infringing material
  • Your contact information
  • Statement of good faith belief
  • Statement of accuracy
  • Physical or electronic signature

7. PRIVACY AND DATA

7.1 Privacy Policy

  • See separate Privacy Policy
  • Describes data collection and use
  • Incorporated into these Terms

7.2 User Data

Care Data:

  • You control your care circle data
  • Share only with authorized users
  • Be mindful of sensitive information
  • We process per Privacy Policy

Communications:

  • Platform communications may be monitored
  • For safety, quality, and compliance
  • We may review for violations
  • Encrypted where technically feasible

7.3 Data Responsibility

Your Obligations:

  • Protect login credentials
  • Control who has access
  • Obtain necessary consents
  • Comply with privacy laws
  • Secure your devices

Our Obligations:

  • Implement security measures
  • Process data as described
  • Notify of breaches (as required)
  • Comply with privacy laws

8. THIRD-PARTY SERVICES

8.1 Integrations

  • Platform may integrate with third-party services
  • Payment processors, cloud storage, etc.
  • Subject to third-party terms
  • We're not responsible for third-party services

8.2 Links

  • Platform may contain external links
  • We don't control linked sites
  • Not responsible for their content or practices
  • Access at your own risk

8.3 Background Checks

  • May use third-party services for helper verification
  • Subject to their terms and privacy policies
  • Required for certain helper roles

9. DISCLAIMERS

9.1 Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:

  • Warranties of merchantability
  • Fitness for particular purpose
  • Non-infringement
  • Uninterrupted or error-free operation
  • Accuracy or reliability
  • Results from use

9.2 No Medical Advice

  • Platform is NOT medical advice
  • NOT a substitute for professional care
  • Consult qualified professionals
  • We make no health-related warranties

9.3 User Responsibility

  • You're responsible for your use
  • You're responsible for care decisions
  • You're responsible for verifying information
  • You're responsible for interactions with others

9.4 Technical Issues

  • We don't guarantee technical perfection
  • Bugs and errors may occur
  • Features may change
  • Downtime may happen

10. LIMITATION OF LIABILITY

10.1 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

WE ARE NOT LIABLE FOR:

  • Indirect, incidental, special, consequential, or punitive damages
  • Lost profits or revenue
  • Lost data or business opportunities
  • Service interruptions
  • Your use or inability to use Service
  • Actions of third parties
  • Unauthorized access to your data

EVEN IF WE'VE BEEN ADVISED OF POSSIBILITY OF SUCH DAMAGES.

10.2 Cap on Liability

Our total liability to you is limited to:

  • Amount you paid us in past 12 months, OR
  • $100 USD (whichever is greater)

10.3 Essential Purpose

These limitations apply even if remedies fail their essential purpose.

10.4 Jurisdictions

Some jurisdictions don't allow limitation of liability. In such cases, our liability is limited to maximum extent permitted.

10.5 Indemnification

You agree to indemnify, defend, and hold harmless Helpers and its officers, directors, employees, and agents from:

  • Claims arising from your use of Service
  • Your violation of these Terms
  • Your violation of others' rights
  • Your content
  • Your conduct on Platform

11. DISPUTE RESOLUTION

11.1 Governing Law

These Terms are governed by laws of State of Israel, without regard to conflict of law principles.

11.2 Arbitration Agreement

Binding Arbitration:

  • Most disputes resolved through binding arbitration
  • Instead of courts or juries
  • Under rules of [Arbitration body]
  • Arbitrator's decision is final and binding

Exceptions:

  • Small claims court (below threshold)
  • Intellectual property disputes
  • Emergency relief (injunctions)
  • Class action waiver disputes

Process:

  • Notice of dispute required first
  • 30 days to resolve informally
  • Then proceed to arbitration
  • Arbitration in [Location]
  • Written decision required

11.3 Class Action Waiver

  • You agree to arbitrate individually
  • No class, consolidated, or representative actions
  • No joining with others' claims

If class action waiver invalid, arbitration agreement void.

11.4 Venue

If arbitration doesn't apply:

  • Exclusive jurisdiction: Courts of [City], Israel
  • You consent to personal jurisdiction
  • You waive objections to venue

11.5 Time Limit

  • Claims must be brought within 1 year
  • After cause of action arises
  • Or be forever barred

12. GENERAL PROVISIONS

12.1 Entire Agreement

These Terms constitute entire agreement between you and us regarding the Service.

12.2 Severability

If any provision is invalid or unenforceable, remaining provisions continue in effect.

12.3 Waiver

Our failure to enforce any right or provision doesn't waive that right.

12.4 Assignment

  • You may not assign these Terms
  • We may assign to successor or affiliate
  • Terms bind successors and assigns

12.5 Force Majeure

We're not liable for delays or failures due to circumstances beyond our control.

12.6 Notices

To You:

  • Via email to registered address
  • Via in-app notification
  • Via platform notice

To Us:

Email: legal@helpers.app Mail: Helpers Ltd., [Address], Israel

12.7 Language

  • English version controls
  • Translations for convenience only
  • In case of conflict, English prevails

12.8 Survival

Provisions that should survive termination do survive (including liability limitations, disputes, intellectual property).

13. SPECIFIC FEATURES

13.1 Voice Features

When using voice recording/interaction:

  • You consent to recording
  • Recordings stored per Privacy Policy
  • May be transcribed
  • May be used to improve Service
  • You may delete recordings

13.2 Location Services

When enabling location:

  • You consent to location tracking
  • Used for task verification
  • Used for matching
  • May be shared with care circle
  • You may disable anytime

13.3 Notifications

You consent to receive:

  • Service notifications
  • Task reminders
  • Care circle updates
  • Account notifications
  • Important service updates

You may control notification preferences in Settings.

13.4 File Uploads

When uploading files:

  • You represent you have rights to upload
  • Subject to storage limits
  • We may scan for malware
  • We may remove inappropriate content
  • Subject to backup and retention policies

14. HELPER-SPECIFIC TERMS

14.1 Helper Verification

Professional helpers may be required to:

  • Complete background check
  • Verify credentials
  • Provide references
  • Maintain active certifications

14.2 Helper Obligations

Helpers agree to:

  • Perform assigned tasks competently
  • Communicate clearly and timely
  • Respect care recipient privacy
  • Follow caregiver instructions
  • Report concerns appropriately
  • Maintain professional conduct

14.3 Independent Contractor

Helpers are independent contractors, not employees of:

  • Helpers Ltd.
  • Caregivers
  • Care recipients

This means:

  • No employment relationship
  • No benefits or insurance through Platform
  • Responsible for own taxes
  • Own workers' compensation insurance

14.4 Liability

  • Helpers liable for own actions
  • Platform not liable for helper conduct
  • Caregivers responsible for vetting helpers
  • Direct relationship between helper and caregiver

15. CAREGIVER-SPECIFIC TERMS

15.1 Caregiver Responsibilities

Caregivers agree to:

  • Verify helper qualifications
  • Provide clear instructions
  • Respect helper privacy
  • Communicate expectations
  • Address concerns promptly
  • Comply with employment laws (if applicable)

15.2 Care Recipient Rights

Caregivers must:

  • Have authority to act for care recipient
  • Respect care recipient autonomy
  • Follow applicable legal requirements
  • Obtain necessary consents
  • Protect care recipient interests

16. TERMINATION

16.1 By You

  • Cancel account anytime via Settings
  • Or contact support
  • Effective immediately or end of billing period

16.2 By Us

We may terminate for:

  • Terms violations
  • Fraudulent activity
  • Abusive conduct
  • Non-payment
  • Legal requirements
  • Safety concerns
  • Prolonged inactivity (after notice)

16.3 Effect of Termination

Upon termination:

  • Access ends immediately (or end of period)
  • Data retained per Privacy Policy
  • Some provisions survive (liability, disputes)
  • Outstanding payments still due
  • No refunds (unless required by law)

16.4 Account Closure

  • Data deleted per Privacy Policy
  • Some data retained for legal requirements
  • Backups may persist temporarily
  • Cannot recover data after deletion

17. ACCESSIBILITY

17.1 Commitment

We strive to make Platform accessible to users with disabilities.

17.2 Standards

  • WCAG 2.1 Level AA guidelines (goal)
  • Ongoing improvements
  • Feedback welcomed

17.3 Assistance

For accessibility assistance: Email: accessibility@helpers.app Phone: [Number]

18. EXPORT CONTROL

18.1 Compliance

You agree to comply with:

  • Israeli export control laws
  • International export regulations
  • Sanctions and embargoes

18.2 Restricted Countries

Service not available in:

  • Countries under Israeli embargo
  • Countries under international sanctions

19. UPDATES AND CHANGES

19.1 Service Updates

  • We may update features
  • Add or remove functionality
  • Change interface
  • Modify terms

19.2 App Updates

  • You should keep app updated
  • Older versions may not work
  • Some features require updates
  • We may force updates for security

20. CONTACT INFORMATION

20.1 General Inquiries

Email: support@helpers.app Phone: [Phone number] Mail: Helpers Ltd., [Address], Israel

20.2 Legal Matters

Email: legal@helpers.app

20.3 Privacy Concerns

Email: privacy@helpers.app

20.4 Support Hours

  • Email: 24/7 (response within 24 hours)
  • Phone: Sunday-Thursday, 9am-5pm IST
  • Emergency support: Via in-app feature

ACKNOWLEDGMENT

BY CLICKING "I AGREE", BY ACCESSING THE SERVICE, OR BY USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

Last Updated: January 2026 Version: 2.0

Helpers Ltd. [Company Address] [City, Postal Code] Israel

Company Registration: [Number] VAT Number: [Number]

These Terms are available in Hebrew at: [URL] Hebrew version controls in case of conflict for Israeli users